Expertise Is Out There, You Just Need to Access It

Illustration of key - symbolizing access to expertise. The key is bright green on a dark blue background.

Here is a question worth sitting with for a moment: when a business stalls, what actually went wrong?

The most common answers tend to involve the usual suspects – cash flow, market timing, leadership. And sure, those things matter. But there’s a subtler failure mode that doesn’t make the autopsy report as often as it should. It’s not that the talent didn’t exist. It’s that you didn’t have access to expertise – the right expertise – when you needed it most.

That’s a meaningful distinction. And once you see it, you can’t unsee it.


Why Businesses Really Get Stuck

Research consistently shows that around 23% of startups fail specifically because they lacked the right team – not because no qualified people existed, but because those people weren’t in the room. Poor management accounts for another 19% of failures. Those aren’t talent scarcity problems. They’re talent access problems.

The distinction matters because they require completely different solutions.

If talent doesn’t exist, you have to build it – which is slow, expensive, and uncertain. But if talent exists and you simply can’t reach it, connect with it, or afford it full-time, that’s a structural problem with a structural fix. And that fix is increasingly within reach for businesses of every size.

Lightcast research found that 32% of the skills required for the average job were different in 2024 than they were in 2021. Three years. One-third of the skill set, replaced. If you’re expecting your existing team to absorb every new capability the business needs, you’re asking a lot – probably too much.

Meanwhile, Skillsoft’s 2025 Global Skills Intelligence Survey found that only 10% of HR and L&D professionals are fully confident their workforce has the skills needed to hit business goals over the next 12 to 24 months. Ten percent. Which means 90% are operating with some degree of quiet uncertainty about whether their people can actually get them where they’re trying to go.

That’s not an indictment of their teams. That’s an indictment of the model.


The Model Was Built for a Different World

Traditional hiring was designed around permanence. You identified a need, wrote a job description, waited 60 to 90 days to fill the role, and then hoped the hire worked out. The assumption baked into that entire process was that your business would need roughly the same capabilities for a long time – long enough to justify a full-time salary, benefits, onboarding, and all the institutional overhead that comes with it.

That assumption no longer holds in most industries.

Markets move faster. Projects are discrete. Technology changes the skill requirements underneath you while you’re still trying to close last quarter. The business needs access to expertise on the timeline the business is actually on – not the timeline that traditional hiring was built to accommodate.

Following workforce reductions in 2023 and 2024, 69% of employers hired freelancers to sustain output – and 99% of those companies planned to continue using independent talent going forward. That’s not a trend. That’s a structural shift in how smart organizations think about getting work done.

What’s driving it isn’t just cost. It’s access. Freelance professionals and independent contractors have become one of the most reliable pathways to specialized expertise that a company wouldn’t otherwise be able to recruit, afford, or retain full-time. Slow hiring cycles and rigid role definitions don’t just delay work – they actively reduce agility at exactly the moment businesses need it most.


So Where Do Business Leaders Actually Stand?

It’s a fair question to ask – and an honest one to answer.

Some organizations have genuinely figured this out. They’ve built flexible talent into their workforce strategy deliberately, not as a Band-Aid when someone leaves, but as a designed response to the reality that expertise requirements shift constantly. They have relationships with independent professionals across multiple disciplines. They know how to bring people in, orient them quickly, and get real output fast.

Most organizations haven’t gotten there yet. They still default to the full-time hire or the frantic scramble – whichever comes first when a gap opens up. They treat flexible talent as a stopgap rather than a strategy.

Nearly half of all CEOs surveyed reported that they plan to increase their hiring of freelance and contract talent in the near term. That’s encouraging. But planning to increase something and actually building the infrastructure to do it well are two different things.

The gap between intention and execution is where a lot of businesses quietly lose ground.


The Access Problem Has a Solution

The good news is that access to expertise is a solvable problem – more solvable than it’s ever been. The professional talent pool has never been more distributed, more available, or more willing to work in flexible arrangements. Skilled freelancers collectively generated $1.5 trillion in earnings in 2024, and they’re leading AI adoption, demonstrating strong adaptability, and outperforming full-time peers in several emerging fields.

The bottleneck isn’t supply. It’s matchmaking.

Finding the right person for a specific need – the right industry background, the right working style, the right pace, the right experience level – takes time and judgment that most hiring managers don’t have on their best days, let alone when they’re already underwater. That’s why the companies that do flexible talent well tend to have a deliberate process behind it. Not a job post on a gig platform. An actual process.

That’s the core of what a consultative talent matching approach provides – someone who understands the business well enough to get the match right, so the hiring manager doesn’t have to start from scratch every time a need surfaces. As we’ve written before, the issue is often less about whether you have a skill gap or a capacity gap and more about whether you have a reliable way to address either one quickly.

Businesses that solve the access problem don’t just fill seats faster. They operate differently – with more confidence that the next challenge won’t stall because the right expertise isn’t available. And it turns out that’s a pretty significant competitive advantage when your competitors are still writing job descriptions.


The Real Question

It’s worth asking honestly: does your organization have a talent problem, or does it have an access problem?

If the skills exist in the world but not in your building – and you have no reliable way to bring them in quickly when you need them – that’s not a talent shortage. That’s a structural gap in how your team is built to grow.

The organizations that thrive from here aren’t necessarily the ones with the most headcount. They’re the ones that figured out how to bring the right expertise in at the right moment, without the nine-month hiring cycle that makes every critical initiative feel like it’s running in slow motion.

That’s the question worth asking in your next leadership conversation. Not “do we have enough people?” but “do we have access to the expertise this business actually needs right now?”

Those are different questions. And they lead to very different answers.

Scope First, Hire Second: Why Vague Work Descriptions Are Costing You More Than You Think

photographic image of birthday cake with toy turtle on top of it. Symbolizes the importance of scoping first and hiring second. Birthday cake has light blue frosting, turtle is light green with brown shell on its back. Four pre-teen boys are playing in the background in a room decorated for a birthday party.

A week before his birthday, Nathan sat down to enjoy breakfast and nonchalantly mentioned, “I really like the turtles.”

That was it. That was his whole story. It wasn’t a masterclass in project scoping for freelancers, but it was his proclamation for the day.

To be fair, he’s not quite ten years old and was about to scarf down a short stack of pancakes before running to catch the bus to school. You can’t really hold the quality of his project brief against him.

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Discipline Despite Distance

digital illustration of a notepad. It connects with the blog's concepts of discipline and remote work productivity. The image is a light blue notepad on a field of dark blue.

Everyone has that aunt. You know the one. She still has a rotary phone hanging on her kitchen wall – not ironically, not as décor, just because it works. And right next to it, a notepad. Notes from long friendly phone conversations. Who she should call back. Errands she needs to run. People she wants to send a letter – yes, a letter, with an envelope and a stamp. Everything written down, orderly, a list with no real order, but crossed off when done. She’s not particularly tech-savvy. She’s not type-A. She just figured out a long time ago that a good day doesn’t happen on its own. It has to be organized into existence.

She has never worked remotely. She has never managed a distributed team. But if she had, she would have been very good at it. Not that she would tell you so, you just know it.

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Energy is in the Making, Not the Made

digital illustration of a treasure map with a gray X and a dotted green line to get to the X. It depicts how energy is in the making, not just the destination. The image is a light blue map on a field of dark blue.

The Creative Mornings theme for May was Create, and the local speaker was Giovannie Dixon – LA-born Jamaican-American artist, muralist, and about as self-taught as it gets. The early morning chat took place at Ignite Sparked by BBB in downtown Phoenix – comfortable, bright, built for entrepreneurs and the people who think like them. It’s the kind of place that makes you want to get busy immediately. Maybe start a podcast. Enter the co-working vs cubicle debate. Question business “truths” more this week than you did last week.

That last one turned out to be more relevant than I expected.

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Busywork: the Job You Never Applied For

digital illustration depicting busywork in the freelance hiring process by showing a snake in a circle with its head eating its own tail. In the middle of the circle created by the snake is the word "busywork". The image is a light blue snake on a field of dark blue with the word in orange.

It’s Tuesday evening, and your actual work is waiting. The kind that has your name on it, the kind that moves things forward. But instead of doing that work, you’re rewriting a job description for a freelance project manager you need next month. You’ve already rewritten it twice. You’re not sure it’s right. You post it anyway, to three different places, because that’s what the freelance hiring process has become: yours to manage, yours to run, yours to finish when everything’s done. So you do.

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Does Their Cup Runneth Over?

a photograph of an office break room with a nearly empty coffee pot on the counter. The break room looks shabby and unattractive, highlighting that the team is at capacity.

I’m betting there is a pot of coffee in your break room right now.

Maybe it is fresh. Maybe it has been sitting on the burner since before the morning standup and some well-intentioned co-worker keeps meaning to make a new pot but the day keeps happening. Either way, it’s there. It’s always there. Because that is what coffee does – it’s reliable. It fuels the team; it absorbs whatever the morning throws at it – but it also gets burned sometimes and overflows other times. Frequently, it just ends up empty.

Your core team is that coffee. Not because they grind – although I’m sure they do – but because they’re there. They’re showing up day after day.

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Chill. We’ve Been in Your Corner – You Just Didn’t Know It.

The word "Chill." Written in a handwriting font in white on a blue field.

There’s a specific kind of exhaustion that sets in at week five of any project that was planned – and budgeted – for three. It’s not dramatic. It doesn’t announce itself. It just settles in quietly – in the fourth rescheduled deadline, the apologetic client email you draft and redraft, the Sunday afternoon you spend doing the work that Friday afternoon was supposed to hold. You’re not failing. You’re just running a marathon that started as a sprint, but kept getting longer while you continued running it – and doing it without the freelance talent support that could have made all the difference.

Most people push through. They redistribute the load, lean into the team, ask too much of the people who can least afford to give more, and eventually deliver something that’s good enough but not what it was supposed to be. Then they take a breath, declare it a win, and quietly file the whole experience under “that was rough” – without ever stopping to ask why it had to be rough in the first place.

That question, “why?” is worth asking. Because the answer, almost every time, is the same: there wasn’t enough flexible talent support in the room when the walls started closing in.

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You Meant Well. It Landed Wrong. Now What?

A split-screen photo depicting "intent vs impact" by showing two people on a phone call. The woman, on the left, looks happy and helpful, the man, on the right, appears confused or frustrated.

You’ve been there. You sent the message, made the comment, delivered the feedback – and then watched the other person’s face do that thing. The slight furrow. The pause that lasts just a beat too long. Or worse, the silence that stretches across a chat thread like tumbleweed through a ghost town.

You meant well. You always mean well. But somewhere between your brain and their inbox, something got lost in translation.

Welcome to the gap between intent and impact – one of the most underappreciated, quietly destructive forces in the modern workplace. It doesn’t make headlines. It doesn’t show up in quarterly reviews. But it chips away at trust, collaboration, and morale in ways that are very real and surprisingly expensive.

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Before the Phoenix Rises, There Are Embers

a photograph of ashes and embers, the embers form the word "EMBER"

A quick introduction before we dive in to discuss the Creative Mornings Phoenix event – I’m Chris, part of the leadership team at FlexTal. If you’ve visited our blog before, you know our content typically lives in the world of workforce strategy, flexible talent, and the future of how companies get work done. All important stuff. But our digital team has been nudging me for a while, asking me to take over the feed every now and then and share something a little more personal – so welcome to The Back Burner, where I’ll surface the ideas, observations, and occasional rabbit holes that don’t always make it into the main feed. Personal ramblings from someone who has spent 25+ years working as a freelancer, but who’s also logged his fair share of time in corporate cubicles.

So here I am. Fair warning: these posts may occasionally involve things like corporate events and musings about workforce solutions, but more than likely I’ll end up in rabbit-holes on ideas that have little or nothing to do with staffing models or hiring decisions – think of this space as a blank canvas to have you join in on the conversations I have with myself when I’m stuck in the desert, bumper-to-bumper, on I-10 during my commute.

This is one of those.

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Asynchronous Collaboration Strategies That Actually Work

a photograph depicts asynchronous collaboration strategies. Showing a woman sitting at a desk taking notes while also looking at her laptop monitor and external display. her laptop shows a video-chat app, her other monitor displays a graph. The room filled with natural light from windows has plants, books, and a lamp in the frame.

There’s a particular kind of chaos that sets in around day three of managing a remotely distributed team.

You ping your designer in Istanbul at 8 AM your time. She’s already wrapped up for the day. Your developer in Portland won’t be online for another four hours. Your content strategist in Austin just sent eleven voice memos – all of them important, none of them short. And you’re sitting there, the supposed orchestrator of this whole operation, wondering how anyone gets anything done when everyone’s clocks are pointing in different directions.

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